Privacy Policy

  1. Who we are

  1. Acceptance of this Privacy Policy

  1. Amendments to this Privacy Policy

  1. What information do we need and what we may do with it

a) Your contact information, which includes but is not limited to your name (first and last name), your date of birth, your gender, your physical address, your email address, your IP address and your telephone numbers.

b) Your financial information, which includes but is not limited to your billing information, payment card details and details of transactions you carry out through our website.

c) Other information about you that is available from publicly available sources (for example, the Electoral Register and the appropriate register of court judgements) which may be relevant to your use of the services. We may combine it with the information you have provided to us to assist us in assessing your application for credit with us and verifying your identity to detect and prevent crime and money laundering. For more information please refer to our Terms and Conditions.

d) Other mandatory details that may be requested from you for the purpose of applying to open an account with us.

a) Details of your visits to our services together with the resources and web pages that you access, including but not limited to traffic data, location data, IP address(es) and other communications data.

b) Technical information about the device(s) that you use to access our services.

c) All communications correspondence you have with us whether in writing, by telephone, email or in any other form.

d) Your betting, payments and other account transactions which will be routinely analysed so as to assist us in improving the service that we provide to you.

e) Information about how you use our services and/or selected third party websites from cookies stored on your device. (For further information on cookies, see clause 9 below.)

a) To set up, operate and manage your account.

b) To provide you with betting services.

c) To process your transactions via your banking service provider.

d) To respond to any enquiry from you regarding a transaction you have made with us.

e) To enforce or apply our Client Agreement and other agreements with you (including our Terms and Conditions of Use for the Bet-Football Website).

f) To enhance our client services and provide a more personalised service.

g) To keep you informed of future events, offers and promotions from us via SMS, email, telephone and/or post.

h) To carry out customer research, analysis and testing.

i) To carry out risk management.

j) To assist in diagnosing system problems and administering the website.

k) Any other purpose which is necessary for the performance of our contractual obligations to you.

a) To verify your age, identity and the accuracy of your application details, including obtaining information from third parties such as financial institutions and credit reference agencies.

b) To comply with our legal and regulatory duties, obligations and responsibilities.

c) To investigate suspected unlawful, fraudulent or other improper activity connected with use of the website and to report a crime or suspected crime, including money laundering or fraud

d) To meet our obligations towards individuals who self-exclude from our services or who apply responsible gambling restrictions to their accounts.

  1. Who we share your data with

a) Sharing your information when making enquiries with a credit reference agency.

b) Sharing the information you have given us with a third party organisation to verify the accuracy of it.

c) Passing your information to a debt collection agency if we need to collect outstanding debts from you because you do not make payments due to us in good time.

d) Passing your information to legal advisers should we need assistance in enforcing our legal rights against you.

e) Disclosing any of your information that we are legally required or permitted to do, without prior notice to you, in relation to suspected unlawful, fraudulent or other improper activity connected with use of the website and/or to report a crime or suspected crime, including money laundering or fraud.

  1. Making enquiries with credit reference agencies

  1. Marketing

  1. International data transfers and security

  1. Device monitoring and cookies

a) Visitor identification cookies. These are anonymous identifiers used to recognise a visitor across visits which may be used to identify repeat visits and analyse cross-visit behaviour.

b) Tracking cookies. These are account-related identification cookies used to recognise you as a client and maintain your session on the website. They may be used to link site usage information with transactional information when analysing and optimising your user experience.

c) Customisation cookies. These uniquely identify you, recognise you as a returning visitor and are used to customise your experiences on the website.

d) Testing cookies. These are anonymous cookies used to randomly generate variants of content and maintain the visitor’s view of that content. They may be used to record a variant’s performance in achieving goals such as helping visitors to register.

e) Analytical cookies. These are used to collect information about how visitors use our website. This information is then used to compile reports and to assist us in improving the website.

  1. Links to third party websites

  1. Automated decision making

  1. Your rights

  1. How long we hold your information

  1. Concerns or complaints

Version: 2.1
Last Updated: 25/04/2019